Controllers of Personal Information and Contact Details
HIKRIA LTD is the data controller responsible for personal information collected and processed through its operations.
If you have any questions about how we handle your personal data, you can contact us by writing to:
HIKRIA LTD
191 Haldane Road, London, England, E6 3JW
or email: info@hikria.co.uk
What Personal Information We Collect
We collect personal information to deliver and enhance our services and products. This includes:
- Information provided when placing an order or creating an account
- Device and browsing data through cookies or other identifiers
- Payment and transaction details
- Communications between you and HIKRIA LTD
Why We Process Your Personal Data and the Legal Bases
We process your personal data for the following purposes, relying on one or more lawful bases:
- To fulfil your orders and deliver services – includes processing payments and communicating with you.
Legal basis: Contractual obligation. - To maintain and improve our services – includes troubleshooting, analytics, and usability enhancements.
Legal basis: Consent, legitimate interest, or contractual obligation. - Personalisation and product recommendations – tailoring your shopping experience and offering suggestions.
Legal basis: Consent or legitimate interest. - To comply with legal obligations – for tax, audit, fraud prevention, or other legal requirements.
Legal basis: Legal obligation. - Customer communication – providing updates, responses to inquiries, and promotional messages (where permitted).
Legal basis: Consent or legitimate interest. - Advertising – serving relevant marketing based on your preferences or purchase history.
Legal basis: Consent or legitimate interest. - Fraud prevention and security – ensuring the safety of our services and protecting against fraud.
Legal basis: Legitimate interest.
Where consent is the legal basis, you may withdraw it at any time.
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and track website usage. These include:
- Strictly necessary cookies – essential for site functionality, such as shopping cart access
- Performance cookies – help us understand how users navigate the site
- Functionality cookies – remember your preferences (language, region, etc.)
- Targeting cookies – track pages visited to deliver relevant advertisements
You can manage cookie preferences through your browser settings.
Sharing Your Information
We may share your personal information with:
- Third-party service providers who help us operate (e.g. payment processors, couriers, IT support). They must only use your data for agreed purposes and comply with applicable data protection laws.
- Business transfers – In the event of a merger or sale, customer data may be transferred but remains subject to our privacy commitments.
- Legal requirements or protection – We may disclose data if required by law, to enforce our terms, or to protect HIKRIA LTD, our customers, or others (e.g., fraud prevention).
How We Keep Your Information Secure
We take data protection seriously and implement safeguards including:
- Encryption for data in transit
- Secure processing under PCI DSS when handling payment data
- Strict internal policies for data access
- Identity verification before disclosing sensitive information
We retain your personal data for up to 2 years, unless a longer retention period is legally required.
Your Data Protection Rights
Under applicable data protection law, you have the following rights:
- Access – Request a copy of the personal data we hold about you
- Rectification – Request corrections to inaccurate or incomplete data
- Erasure – Request deletion of your data in certain circumstances
- Restriction – Ask us to limit how we process your data
- Objection – Object to our use of your data in certain cases
- Portability – Request that we transfer your data to another organisation
These rights are free to exercise, and we will respond within one month.
To make a request, contact:
HIKRIA LTD
Unit 8, Westpoint Trading Estate, London, W3 0RA
or email: info@hikria.co.uk
How to Make a Complaint
If you are concerned about how we’ve handled your personal data, you can submit a complaint by writing to:
HIKRIA LTD
191 Haldane Road, London, England, E6 3JW